7zz77 Privacy Policy

By using the 7zz77 platform, you consent to the terms outlined in this privacy policy. We take the security and privacy of your personal information very seriously. This policy applies only to the 7zz77 website and mobile platform.

7zz77 is a Curacao Gaming Authority licensed platform and we operate in compliance with international data protection laws, including the General Data Protection Regulation (GDPR). Our goal is to handle your information with complete transparency and provide you with maximum control.

This policy is reviewed and updated regularly to ensure it remains aligned with current laws and our business practices. If any significant changes are made, we will notify you via email and site notifications. If you do not agree with the new policy, you have the right to close your account.

7zz77 collects various types of personal and non-personal information necessary to provide services and manage your account. The types of information collected are as follows:

• Identity Information: Full name, date of birth, gender, nationality, government ID number (NID, passport, or driving license). This information is required for KYC (Know Your Customer) processes.
• Contact Information: Mobile number, email address, physical address. This information is used to contact you, for verification, and for security purposes.
• Financial Information: Payment method details (bKash, Nagad, Rocket numbers), bank account information, transaction history. Required for sharing with payment processors.
• Gaming Data: Betting history, favorite games, win-loss statistics, session duration. This information is used to improve your gaming experience and ensure responsible gaming.
• Technical Information: IP address, device type, browser information, operating system, geographic location. Collected for security and fraud prevention.
• Communication Logs: Chat, email, and phone conversations with customer support are recorded. Kept for quality assurance and training purposes.

We only collect information that is necessary to provide our services and meet legal obligations. We refrain from collecting unnecessary data and follow data minimization principles.

7zz77 uses your personal information for the following purposes. We never use your data beyond these purposes without consent:

• Account Management: Creating, verifying, and maintaining your account. Assisting with login authentication and account recovery.
• Transaction processing: To process deposits, withdrawals, and all financial transactions. To ensure transaction security and fraud prevention.
• Providing gaming services: To process your bets, pay out winnings, record game history, and enable live gaming experiences.
• Customer Support: To respond to your questions, issues, and complaints. To analyze interactions to improve support quality.
• Legal compliance: To comply with AML (Anti-Money Laundering) and KYC regulations. To ensure age verification and compliance with gambling laws.
• Marketing communications: Sending updates about promotions, bonus offers, and new features. You can unsubscribe at any time.
• Responsible Gaming: Identifying problem gambling behavior and providing necessary assistance. Implementing player protection tools.

7zz77 does not sell your personal information. However, to provide our services and meet legal obligations, data may need to be shared with third parties in the following cases:

• Payment Processors: bKash, Nagad, Rocket, and banks receive financial information necessary to process transactions. They follow their own privacy policies.
• Game providers: Evolution Gaming, Pragmatic Play, etc. They receive limited information to manage gaming sessions but do not receive financial details.
• Verification services: Third-party verification agencies verify identity documents for KYC and AML compliance.
• Analytics tools: We use anonymous data analysis services to improve site performance that cannot identify personal information.
• Regulatory authority: Information may be provided to the Curacao Gaming Authority and other legal bodies when legally required.
• Law Enforcement: Information sharing may be mandatory in the case of legal orders, subpoenas, or fraud investigations.

All third parties are contractually obligated to keep your information confidential and use it only for specified purposes. 7zz77 ensures they have implemented appropriate security measures.

7zz77 uses industry-leading security technology and practices to keep your personal information safe. Our multi-layered security approach includes:

• SSL/TLS Encryption: The entire website is protected by 256-bit SSL encryption. All data transmission is encrypted and protected from interception.
• Secure Servers: All data is stored in ISO 27001 certified data centers with 24/7 monitoring and physical security.
• Firewall and IDS: Advanced firewalls and intrusion detection systems prevent unauthorised access.
• Access control: Only authorized employees can access data when necessary, and all access is logged.
• Data Masking: Sensitive information such as passwords and card numbers are masked and hashed.
• Regular audits: Independent security experts regularly test our systems and conduct vulnerability assessments.

If a data breach occurs that may affect your information, we will notify you and the relevant authorities within 72 hours in accordance with GDPR regulations. 7zz77 has not experienced any serious data breaches to date.

The 7zz77 website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site performance. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential cookies: These are essential for the site to function. Used to maintain login status and ensure security. These cannot be disabled.
• Performance cookies: Collects anonymous data to understand how the site is used. This helps us improve.
• Functional Cookies: Remembers your preferences (language, currency) and provides a personalised experience.
• Targeting cookies: Used to show relevant promotions and offers. You can control these.

You can manage and disable cookies from your browser settings. However, please note that disabling essential cookies may prevent the site from functioning properly. You can set your preferences in our cookie banner.

Under GDPR and other data protection laws, you have the following rights. 7zz77 respects these rights and makes it easy for you to exercise them:

• Right to access: You have the right to know what information we hold about you and to receive a copy.
• Right to rectification: Right to update and correct incorrect or incomplete information.
• Right to Erasure: You may request deletion of your personal information under certain circumstances.
• Right to restrict processing: You can request to limit how your data is used.
• Data portability: The right to receive your data in a structured format and transfer it to another service.
• Right to object: You can object to certain processing activities such as marketing.

To exercise these rights, contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days. Identity verification may be required.

7zz77 retains your personal information only for as long as necessary. Different data types have different retention periods based on legal requirements and business purposes.

Once the retention period ends or if you request data deletion, we securely and irreversibly delete your information. However, some data may need to be retained longer to fulfill legal obligations.

7zz77 does not provide services to individuals under 18 years of age and does not knowingly collect their personal information. Our platform is for adults only and has strict age verification procedures.

If we learn that a minor has used our services, we will immediately close that account and delete all collected information. Parents or guardians should monitor their children's online activities.

If you have any questions, concerns, or requests about this privacy policy or your data, please contact our Data Protection Team:

• Email: [email protected] (for all privacy-related matters)
• Live Chat: 24/7 live chat support available on the website
• Phone: Privacy hotline number is available on the site
• Mail: Data Protection Officer, 7zz77 Limited, Curacao

We aim to respond to all requests within 30 days. Complex matters may take slightly longer and we will keep you informed. If you are not satisfied with our response, you have the right to lodge a complaint with the Curacao Gaming Authority.